Wax London Sienna Polo - Ecru

Customers have up to 7 days from the date of collection to request and initiate a return.

Items must be:

• Unworn and in original condition
• Returned with all tags, labels, and packaging
• Free from damage, marks (UNLESS STATED ON LISTING)

Return Process

1. Contact our customer service team by emailing collectiveessentialsuk@outlook.com within the 7 day period.
2. Type your order number, what product you purchase and what the problem with the order is.
3. Once approved, we will email to confirm.
4. Return the item(s) using a trackable service.
5. Items must be securely packaged to prevent damage in transit.

After receiving and inspecting your returned item(s), refunds may take up to 7 days to be processed.

Refunds will be issued back to the original payment method unless labeled as final sale.

• Store credit will be issued for items which are reduced by 60% or more.

Returns are not accepted for:

• Accessories (e.g., hats, socks, undergarments)
• Items labelled as final sale
• Items not returned in original condition
• Items damaged after collection

International Orders

International orders are considered final sale once dispatched for change of mind, sizing issues, customs charges, import duties or delivery delays.

Please ensure all sizing, product details, measurements and delivery information are checked carefully before placing an international order.

Customers are responsible for any return postage, customs charges, import duties and fees related to international returns. Original international shipping costs, customs charges and import duties are non-refundable.

Any approved return must be sent back using a tracked and insured service. We are not responsible for returns lost in transit, and refunds will only be processed once the item has been received back and inspected.

This does not affect your statutory rights if an item is faulty, damaged or incorrectly described.

Please read our return policy in full via 'terms and policies' at the bottom of the site.