The North Face

Frequently asked questions

We offer a 7-day return policy from the date your order is delivered.

Items must be returned in the same condition they were received, unworn, unused, with any original tags still attached where applicable.

Return postage is the responsibility of the buyer. If we provide a prepaid return label, the cost of this label will be deducted from your refund.

Refunds are processed once the item has been received and checked.

UK orders are usually dispatched within 1–2 working days.

Once dispatched, most UK orders arrive within 1–3 working days, depending on the delivery service selected at checkout.

International orders are also usually dispatched within 1–2 working days, with delivery times varying depending on the destination country and customs processing.

You will receive tracking information once your order has been posted.

We stock a mix of brand new, new with tags, and carefully selected pre-owned menswear. Every item is individually checked before being listed, and the condition is clearly shown on each product page.

We offer free express UK shipping on all orders over £100.

For UK orders under £100, shipping costs are calculated at checkout based on the delivery service selected.

International shipping is also calculated at checkout based on your location and the service available. Please note that international customers are responsible for any import duties, taxes or customs charges.

Yes, we ship internationally to selected countries.

International shipping is calculated at checkout based on your location and the delivery service available.

Please note that international customers are responsible for any import duties, taxes or customs charges. International orders are not eligible for returns unless the item is faulty or significantly not as described.